Fred R. Schumann
P.O. Box 5307
Email: fred.Schumann@gmail.com
ACADEMIC PREPARATION:
Ph.D. in Asia Pacific Studies, Graduate School of Asia Pacific Studies, Ritsumeikan Asia Pacific University, Beppu, Japan, 2006.
Concentration: Asia Pacific Tourism
Dissertation: Public and Private Sector Collaboration in Guam's Tourism Industry: Is Guam Prepared for the Future?
Advisor: Professor Masakatsu Ogata
M.A. in Asian Studies, Asian Studies Graduate Program, University of Oregon, Eugene, Oregon, U.S.A.,1990.
Concentrations: Anthropology, Japan Studies
Thesis--The Changing Profile of the Japanese Visitor on Guam: Reflections of a Changing Japanese Society.
Advisor: Dr. Samuel Coleman
B.A. in History, Western State College of Colorado, Gunnison, Colorado, U.S.A., 1981.
Concentrations: American History, Sociology.
WebTycho Certification, University of Maryland University College, Adelphi, Maryland, U.S.A., 2006. Certified to teach online using UMUC's proprietary course management software.
PUBLICATIONS & PRESENTATIONS:
Schumann, Fred R. (2007), "Monitoring Perceptions of Hotel Guest Satisfaction by Source Market: A Guam Case Study," Conference paper for presentation at the Third International Conference on Services Management, Penn State, University Park, Pennsylvania, May 2008.
Schumann, Fred R. (2007), "Changing Trends in Japanese Overseas Travel: Implications for Destination Guam," Book chapter in Japan's Globalizationby Munehiko Asamizu, Tokyo: Kumpul Publishing Co.
Schumann, Fred R. (2007), "Perceptions of Guest Satisfaction by Market: A Guam Case Study," in Journal of Asia Pacific Tourism and Hospitality, Volume 1, 2007.
Schumann, Fred R. (2007) "Reflections of a Changing Japanese Society: Trends in Japanese Overseas Travel," First and final presentation in the Guam Tourism Education Council Forum Series. January and July 2007.
Schumann, Fred R. (2007) "Tourism and the Future of Guam," Presentation at the Guam Tourism Education Council High School Forum, January 2007.
Schumann, Fred R. (2006), "Changing Trends in Japanese Overseas Travel: Implications for Guam as a Resort Destination," in Ritsumeikan Journal of Asia Pacific Studies, Volume 21, December 2006.
Numerous business articles published in Duty Free News International, Pacific Daily News and Guam Business News.
RESEARCH SKILLS:
- Developed and utilized customized databaseprograms
- Survey and evaluation research techniques
LANGUAGES:
- Fluent in English and Japanese (Reading and Writing)
- Can read some Spanish
PROFESSIONAL EXPERIENCE:
January 2008 to Present
ASSISTANT PROFESSOR GLOBAL RESOURCES MANAGEMENT--UNIVERSITY OF GUAM, MANGILAO, GUAM.
Teach undergraduate and graduate courses in International Tourism and Hospitality Management Program in the School of Business and Public Administration. Courses taught include Stｒategic Marketing Management, Hotel Management and International Tourism.
November 2006 to Present
ADJUNCT ASSISTANT PROFESSOR--UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, ASIA DIVISION.
Teach undergraduate courses in the Department of Asian Studies utilizing WebTycho, UMUC's proprietary course management software system.
December 2006 to Present
DIRECTOR OF HUMAN RESOURCES, PACIFIC ISLANDS CLUB -- GUAM.
Key member of the 800-room property's Executive Committee, overseeing 600 employees including 30 interns from various hospitality and tourism programs throughout the world. In addition to the traditional functions of Human Resources, the department oversees the management of the resort's Guest Survey program. This includes not only overall property satisfaction ratings but also a breakdown of results (scores and comments) by the major source markets of Japan, Korea, Taiwan, and others.
July 2004 to April 2006
HUMAN RESOURCES CONSULTANT--TOKYO AMERICAN CLUB.
Provide Human Resources support for the implementation of a new Performance Management Program that ties compensation directly to job performance based on core competencies. Additionally, provide support in areas of training and development of staff and management in a hospitality environment that has been in operation in Japan for over 77 years.
May 2004 to April 2006
CORPORATE EDUCATION--TEMPLE UNIVERSITY JAPAN.
Teach Management courses as well as Business English to Japanese professionals in companies, such as Sumitomo Chemical and Citigroup. Courses range from human resource management to advanced business writing.
September, 2001 to July, 2003
MANAGING DIRECTOR--TANOTA HOTELS LLC.
Overall responsibility for leasing and managing retail and F&B outlets in a shopping center located in the heart of the Pleasure Island district on Guam. Increased revenue during a very challenging period for tourism by introducing quality luxury-goods tenants into this high-traffic commercial complex.
August, 1998 to September, 2001
GENERAL DIRECTOR--ASIA PACIFIC REGION, THE ATHLETE'S FOOT GROUP, INC.
Primary corporate representative for 190+ franchise stores in the Asia Pacific region. Countries represented in this region include: Japan, China, South Korea, Indonesia, Australia, New Zealand, Philippines, Malaysia, Thailand, Taiwan, Saipan, and Palau. Responsible for development of new countries and overseeing operating performance of stores totaling over $96 million annually. Providedservices to franchisees in areas of operations, visual merchandising, training, merchandising, and vendor negotiations. Opened the first TAF store in China in September 1998 and continued development in China to 15 stores within 12 months of operation. Opened the first multi-branded athletic footwear store in South Korea. Maintained growth mode in region through Asian economic crisis.
August, 1994 to August, 1998
DIRECTOR OF HUMAN RESOURCES, PACIFIC ISLANDS CLUB -- GUAM.
Functioned as a key member of the 500-room property's Executive Committee. Property generated revenues in excess of $52 million per year. Oversaw a department of nine that administered results-oriented programs for over 600 employees. Worked closely with Personnel Manager and Training Manager to hire, train, and retain productive individuals who contributed to the profitability of the organization. Conducted and managed both the Employee Survey and Guest Comment Card programs to monitor progress in achieving higher satisfaction levels for both employees and guests. Designed and implemented the Guest Comment Program Report formats for corporate and hotel-wide communication of results. Designed and implemented a successful performance-based bonus plan tied to individual, team, and company-wide performance.
March, 1994 to August, 1994
HUMAN RESOURCES/ TRAINING CONSULTANT, SCHUMANN CONSULTING SERVICES.
Provided services for Human Resource Departments in a variety of business environments. Services included the following: Developing Employee, Applicant, and Termination databases for PC and Macintosh environments; Writing job descriptions, policies, and procedures; Performing Human Resource Department audits; Conducting training programs for management and non-management staff. Clients ranged from small businesses with less than 100 employees to larger, international organizations with over 700 employees on Guam.
July, 1991 to January 1994
DIRECTOR OF TRAINING, DFS GUAM.
Administered a department with three training professionals. Oversaw training programs for over 730 employees in the Guam Division of DFS (retailer of luxury duty-free goods for overseas travelers). Training included sales, management, computer, language, product knowledge, and customer service programs. Developed software programs to improve skill retention and maximize productivity. Other responsibilities included Human Resource policy enforcement and employee relations.
September, 1990 to July, 1991
ASSISTANT HUMAN RESOURCES MANAGER, DFS GUAM.
Managed compensation programs, recruitment, and training. Analyzed employee turnover and established procedures to reduce cost of turnover. Communicated H.R. issues with the Corporate Office in San Francisco. Implemented and analyzed procedures to streamline operations in stores and offices to minimize loss of inventory and productive hours.
September, 1989 to August, 1990
GRADUATE TEACHING FELLOW (East Asian LANGUAGES & LITERATURE), UNIVERSITY OF OREGON.
Taught and tested university students in the Japanese language while completing requirements for a Master of Arts degree in Asian Studies. The two-year Asian Studies MA program, which requires a written thesis and an oral defense, was completed in a 12-month period while holding the position of Graduate Teaching Fellow.
July, 1986 to September, 1989
EMPLOYMENT MANAGER, DFS GUAM.
Assumed responsibility for the recruitment and compensation management of employees in the Guam Division. During this period, employee population more than doubled due to new store openings and the expansion of existing facilities. Reported to the Vice President of Personnel & Business Development and assisted in maintaining a favorable work environment for over 700 employees. Selected as a start-up specialist to establish operations in Guam and overseas locations. Temporarily assigned to Auckland, New Zealand to start up new DFS operations in three New Zealand stores.
June, 1985 to July, 1986
EMPLOYMENT SUPERVISOR, DFS GUAM.
Interviewed, screened, processed applicants, in addition to the maintenance of both exempt and non-exempt personnel files. Japanese language testing also conducted for fluency determination. Administered employee benefits and produced regular compensation and manpower reports for the Corporate Office.
September, 1984 to June, 1985
LANGUAGE TRAINER, DFS GUAM.
Trained sales staff in the Japanese language and cultural sensitivity for high quality customer service. Conducted language and business culture classes for non-sales staff to develop opportunities within the Japanese market.
January, 1983 to June, 1984
SALES ASSOCIATE, THE ATHLETES FOOT (GUAM).
Assisted in the opening of the first Athletes Foot store in Guam and the Western Pacific as its first employee. Conducted sales, inventories, and supervisory duties to maximize sales and improve traffic in a new retail operation located in a shopping mall. Contributed to the well-known success of the business that was subsequently sold.
August, 1982 to June 1984
HISTORY/JAPANESE/CIVICS INSTRUCTOR, ACADEMY OF OUR LADY OF GUAM.
Taught US History, Japanese language, and Civics to high school age students. Track coach and adviser for various school clubs.
February, 1982 to August, 1982
SALES SUPERVISOR, DFS GUAM.
Supervised retail outlet in a hotel environment. Opened and closed operations, produced staff schedules, managed sales in a commissioned environment, and conducted physical inventories of merchandise.
PERSONAL DATA
Born August 9, 1959 in Yokohama, Japan
U. S. Citizen
Health - Excellent
Marital Status - Married
ORGANIZATIONS
Tourism Education Council
Society For Human Resource Management
Guam Hotel & Restaurant Association
Guam Hotel School Advisory Council
Guam Community College Advisory Council
PATA Micronesia
Guam Running Club
Guam Track & Field Association
Member, 1987 World Cup Marathon Team
Team Official, 1987 World Championship Athletics Team
Member, 1988 Guam Olympic Marathon Team
Member, 1993 World Championships Athletics Team
Team Official, 1995 World Championships Athletics Team
President, GTFA, 2001 - 2004
INTERESTS
Athletics, Reading, Writing, Travel, Computers
SPECIAL SKILLS
Expert use of both Macintosh and PC hardware systems
Software experience with all major spreadsheet, word processing, and database programs
REFERENCES
Available upon request